At Terrene Globe, each item is made to order. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to customer preference.
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue. We will review the problem and, if approved, arrange a replacement or refund.
To request help with an order, please contact us through our website contact page or support email.
We reserve the right to deny refund or replacement requests that fall outside this policy.